This policy explains how LGM Refrigeration & Air Conditioning(“we”, “us”) collects and uses your personal data when you use our website or contact us, in line with UK GDPR and the Data Protection Act 2018.
Who we are
LGM Refrigeration & Air Conditioning, 7 Woodside Business Park, Thetford Road, Ingham, IP31 1NR. You can reach us on 01284 750 780 or info@lgmairconditioning.co.uk.
What we collect
- Details you give us via our enquiry form — your name, email, phone number, property type and message.
- Technical data such as anonymised usage statistics, only if you accept analytics cookies.
How we use it
- To respond to your enquiry and provide quotes or services you request.
- To improve our website (aggregated, anonymised analytics only, with your consent).
Our lawful bases are your consent (analytics, marketing) and our legitimate interests in responding to enquiries and running our business.
Sharing
We do not sell your data. We use trusted processors to run our website and email (for example, our hosting provider and our email delivery provider). They only process data on our instructions.
Retention
We keep enquiry details only as long as needed to deal with your request and to meet our legal and accounting obligations, then delete them.
Your rights
You have the right to access, correct, delete or restrict use of your data, and to object to processing or withdraw consent. To exercise any of these, email info@lgmairconditioning.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
See our Cookie Policy for details of the cookies we use and how to control them.
This policy is provided as part of a demonstration build and should be reviewed by the business before the site goes live.